lifepo4 web store FAQ section

WGESO Refund Policy Under the Trade Practices Act 1974 you may seek a refund if goods: • are or become faulty through no fault of your own • are not fit for a stated purpose or a purpose you made known to our sales staff • don’t match our description or sample • have defects that were not obvious or we did not bring to your attention. However, the goods must be returned within 7 days from your got this goods, and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion. Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase. PS: The shipping & handling fees are not refundable WGESO Products Warranty Policy LiFePO4 Battery Pack & LiFePO4 Cells : 3 years warranty LiFePO4 Charger and BMS : 1 years warranty Solar panel system : --> 10 years warranty ( under normal application, installation, use and service conditions, power output less than 90% of the minimum Peak Power at STC as specified in solar Product Information Sheet,provided that such loss in power is determined by WGESO to be due to defects in material or workmanship. Within a period of ten years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty). --> 25 years warranty ( under normal application, installation, use and service conditions, power output less than 80% of the minimum Peak Power at STC as specified in solar Product Information Sheet, provided that such loss in power is determined by WGESO to be due to defects in material or workmanship. Within a period of twenty-five (25) years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty). Solar Inverter and Controller : one years warranty .